For stores that sell on WhatsApp and InstagramWhoever asks for a size at 11pm shouldn’t have to wait until Monday.
It answers product, shipping, and returns from your catalogue. If the cart goes cold, it follows up in chat. If it’s a warranty claim, it hands you the context — you don’t improvise at 11pm.
- 14-day trial
- Catalogue and FAQs
- Claim → human
Hi, do the Trails fit true to size? I wear 38 but run small in some brands
Hi! The Trail fits a bit snug — if you’re between sizes, go 39. Black has 39. 38 is beige only.
ok 39 black. how long to Córdoba?
3–5 business days. I’ll send checkout here. Size swaps within 15 days if unworn.
send the link
Done — payment link in this chat. Once it clears, you’ll get tracking.
Size, colour, and “when does it arrive?” are the sale. Or the abandon.
The inbox mixes “do you have a 38 in black?”, “do you ship to X?”, and “my order hasn’t arrived”. If the size waits until Monday, that purchase went to another store. If the same flow that pushes checkout answers a complaint, you earn a public row. The abandoned-cart email lands late or never gets opened.
Chat sells. The complaint doesn’t mix with the size question.
- Product
Size, material, shipping, and returns, from your catalogue
It doesn’t invent stock. It answers what you loaded — and can recommend an item from your store if you ask use and preference.
- Cart
The follow-up goes to the WhatsApp they already used
If they go cold, the agent continues in the same thread. Your checkout takes the money (Shopify, Tiendanube, whatever link you use).
- After-sale
Warranty and “where is my order?” are not improvised
You define when it answers shipping and returns, and when it hands you a claim with the thread — so you don’t fight a 1-star at 11pm.
What stores actually ask.
Same agent. Another business that lives in WhatsApp.
The cart doesn’t have to go quiet.
14 days. We ask for a card. 30 credits to try it on real size, shipping, and checkout questions.