Terms of Service

These Terms form a binding agreement between you (“Customer”, “you”, “your”) and VIVA LLC. If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.

The “Effective Date” of these Terms is January 1, 2026, or the date you first accepted them, whichever is later.

PUINSY CHAT is an AI sales agent that responds to messages, answers questions, qualifies leads, books appointments and follows up on your behalf across the messaging channels you connect.

The service evolves over time. We may add, change or remove features, and we may update these Terms accordingly as described in the “Changes to These Terms” section.

The service is intended for business use. By using it you confirm that you are at least 18 years old and are using the service in connection with a business, profession or trade.

You must provide accurate, current and complete information when you register and keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at info@puinsychat.com if you believe your credentials have been compromised.

You agree not to use the service to:

• Send unsolicited bulk messages or spam, or message recipients who have not opted in where opt-in is required
• Harass, threaten, defame, abuse or stalk any person
• Distribute illegal content, content that infringes third-party rights, or content that incites violence or hatred
• Distribute malware, phishing links or other malicious code
• Violate any law or regulation that applies to your business or your message recipients
• Reverse engineer, decompile or attempt to derive the source code of the service, except to the extent permitted by mandatory law
• Violate the terms of any platform the service connects to, or any applicable marketing-communications law (for example anti-spam and messaging-consent rules in your jurisdiction)
• Misrepresent the identity of a message sender, including by impersonating us or any third party

We may investigate suspected violations and may suspend or terminate access for serious or repeated breaches. Where reasonable, we will give you notice and an opportunity to cure.

Plans, prices and any free-trial terms are described on our pricing page and at sign-up. Prices are exclusive of VAT and equivalent indirect taxes unless stated otherwise.

Trial and renewal

If a free trial is offered and you do not cancel before it ends, your account will convert to the paid plan you selected at sign-up and your payment method will be charged on a recurring basis. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period.

Payment and refunds

Payments are handled by our payment processor. Recurring subscriptions are billed in advance for each billing period. Refunds are governed by applicable consumer-protection law and our published refund policy. If a charge fails, we may retry and may suspend the service after a reasonable grace period if payment remains outstanding.

Price changes

We may change our prices. We will give you reasonable advance notice (by email or in-app) before a price change applies to your subscription. You may cancel before the change takes effect to avoid the new price.

You retain all rights to the content you, your team or your end users upload to or generate within the service, including contacts, conversation transcripts, knowledge-base content and configuration (“Customer Data”). We process Customer Data solely to provide and improve the service in accordance with these Terms and our Privacy Policy.

You can export your Customer Data while your subscription is active and for a reasonable period after termination, after which we will delete it from active systems in the normal course. See our Privacy Policy for retention details.

We retain all rights, title and interest in and to the service, including all software, branding and documentation. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your business operations during your subscription term.

Feedback

If you provide feedback or suggestions about the service, you grant us a perpetual, worldwide, royalty-free licence to use that feedback to improve our products and services.

To deliver the service we rely on third-party providers for messaging, payments, AI processing, hosting and related functions. Your use of channels and integrations is also subject to those providers’ own terms and policies. A current list of the sub-processors we use to handle personal data is set out in, or available on request via, our Privacy Policy.

Hosting & data location

The service and your data run on dedicated servers and secure cloud infrastructure located in the European Union (Germany and our cloud provider's EU region). Data is encrypted in transit with TLS, and integration credentials and tokens are encrypted at rest.

The AI agent does not provide legal, medical, financial, tax or other regulated professional advice, and its outputs should not be relied upon as such. For high-value transactions or decisions that materially affect a person’s rights or significant interests, you should keep a human in the loop. You accept the risk of allowing the AI agent to handle conversations without human supervision.

The service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure.

To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms or the service will not exceed the greater of (a) the fees you paid to us in the 12 months before the event giving rise to the claim, or (b) USD 100.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue, goodwill, data or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You will defend, indemnify and hold us harmless from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) your breach of these Terms, including the acceptable-use rules; (c) your end users’ interactions with the service; (d) AI-generated content you approve and send; and (e) any claim that your Customer Data infringes the rights of a third party.

Unless otherwise agreed, subscriptions run for the billing period you select and renew automatically. You may cancel at any time from your dashboard, with effect at the end of the current billing period.

We may suspend or terminate the service for cause if you fail to pay amounts due after notice and a grace period, materially breach these Terms and fail to cure within a reasonable time, or use the service in a way that exposes us to legal or regulatory risk. On termination, your right to access the service ends; clauses that by their nature should survive (including intellectual property, indemnification, limitation of liability and governing law) survive termination.

We may update these Terms from time to time. For material changes we will give reasonable advance notice by email or in-app notice before the changes take effect. For non-material changes we will post the updated Terms on this page with a revised “Last updated” date. Your continued use of the service after an update takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New Mexico, United States, excluding its conflict-of-laws rules. The courts located in New Mexico, United Stateswill have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where mandatory law gives you the right to bring proceedings elsewhere.

Entire agreement

These Terms, together with any documents expressly incorporated by reference (such as our Privacy Policy), constitute the entire agreement between the parties and supersede all prior agreements on the same subject.

Severability & waiver

If any provision is held unenforceable, the remaining provisions remain in full force. A failure to exercise a right is not a waiver of that right.

Assignment & force majeure

You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for any failure or delay caused by events outside its reasonable control.

Questions about these Terms? Contact us:

• Service provided by VIVA LLC
• 1209 Mountain Road PL NE #6292 Albuquerque, NM 87110 United States
• New Mexico, United States
• Email: info@puinsychat.com

For notices and legal correspondence, write to info@puinsychat.com. PUINSY CHAT is operated by VIVA LLC, established in New Mexico, United States.